Privacy Policy (Canada)
Last updated: March 20, 2026
Serventec Solutions (“Serventec,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What personal information we collect
We collect personal information that you choose to provide, including:
- Name
- Company name
- Email address
- Phone number
- Any information you submit through our website form, email, or other communications (such as order issues, operational details, or service requests)
We may also collect limited technical information when you use our website, such as:
- IP address
- Browser type
- Device type
- General website usage data (e.g., pages visited)
2. How we collect personal information
We collect information when you:
- Submit a form on our website
- Contact us by email, phone, or other communication channels
- Interact with our website (through cookies or similar technologies)
3. Why we collect personal information (purposes)
We collect and use personal information for the following purposes:
- To respond to inquiries and provide requested information
- To assess service fit and provide estimates or proposals
- To provide services and support
- To communicate with you about service delivery, updates, or scheduling
- To maintain internal business records (e.g., project notes, invoices, service history)
- To improve our website and service delivery
- To meet legal, regulatory, or contractual obligations
We do not collect personal information for purposes that a reasonable person would consider inappropriate in the circumstances.
4. Consent
By providing personal information to us, you consent to its collection, use, and disclosure as described in this Policy. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
If you withdraw consent, we may not be able to provide certain services or respond to certain requests.
5. Disclosure of personal information
We do not sell your personal information.
We may disclose personal information only in the following situations:
- Service providers: To trusted third parties that help us operate our business (e.g., website hosting, email services, analytics, scheduling tools), and only to the extent necessary to provide those services.
- Legal requirements: If required by law, court order, or to respond to lawful requests by public authorities.
- Business protection: To investigate or prevent fraud, security issues, or to enforce our agreements and protect our rights.
Where we use service providers, we take reasonable steps to ensure they handle information appropriately.
6. Data storage and cross-border processing
Our service providers (such as hosting, email, and analytics providers) may store or process personal information outside of Canada. When information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed.
7. Safeguards and security
We use reasonable physical, technical, and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include:
- Access controls
- Strong passwords and account security practices
- Limiting information access to those who need it
- Using reputable service providers for hosting and communications
No method of transmission or storage is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy, or as required by law. When information is no longer needed, we will delete or anonymize it where reasonable.
9. Access and correction
You may request access to your personal information and ask that we correct inaccuracies, subject to certain legal exceptions.
10. Cookies and analytics
Our website may use cookies or similar technologies to improve functionality and understand general usage. You can modify your browser settings to refuse cookies, but some parts of the website may not function as intended.
11. Children’s privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The most recent version will be posted on this page with the updated date.
13. Contact us (Privacy inquiries)
If you have questions about this Privacy Policy, or if you want to request access or correction of your information, contact:
Serventec Solutions
Email: warren@serventecsolutions.com
Phone: 403-892-3457